Privacy policy

Privacy & Cookie statement

What information do we collect?

Since day one, Pixio.app has cared about privacy and respecting our users. Protecting the data of our users is of the highest importance to us, and we go to great lengths to make sure we keep it safe.

We take your trust and right to privacy seriously and work continuously to keep your digital footprint small and in your control. Nevertheless, to enable you in your flow and to improve and secure our service, we need to process some personal information

 This statement covers the processing activities of the Pixio.app services, software, websites (including browser extensions) and/or applications (together: “Services”). The Services allow you to create, share, collect, capture and/or visualize your ideas, texts, graphics, videos, data, information, files, decks or other content (together: “Content”). The Services may be provided to you online, in the form of a mobile and/or desktop application(s) and/or may be integrated in a third party service. By using any of the Services you agree to have read and understood our Privacy and Cookie Statement as below.

We store some personal information to make your use of our Services possible. There are several ways in which we may collect personal information from you: you may submit it or we will collect it automatically through our Services. Different types of personal information may be collected depending on the way you use our Services and which Services you use. Please check the section “What are your rights as a user” to find out how you can change, access or delete your personal information.


Personal information you submit

Pixio.app collects, processes or hosts personal information you provide.

·         Contact information: your name and your email address or the email address of the recipient(s).

·         Preferences: for example language settings

·         Content and metadata: you may choose to upload or create Content which contains all sorts of personal information about you and others. Such Content also contains a filename, size and filetype.

·         The uploader or creator(s) is responsible for the legitimacy of the Content and needs to follow our Terms of Service, Pixio.app only processes it to provide its Services


Personal information we collect by automated means

Pixio.app  also collects and uses personal information by automated means while you use our Services.

·         Browser information: type of browser, language settings, country and timezone.

·         Cookie or web beacon information: cookie IDs and settings and other personal information received through cookies, web beacons or pixel tags.

·         Device information: the type of device, hardware model and operating system.

·         Network information: IP-addresses and mobile network information.

Legal Information: when law enforcement agencies or courts order us to take down Content, we may initially receive personal information about you and your behaviour.


We use your personal information in order to provide and improve our Services, to comply with legal obligations and to advertise our Services and to keep our Services safe and secure. Please find below how we use your personal information specifically and on what legal grounds we base the use of your personal information.


Why do we use your personal information?

Activities & purposes

Service: the most important reason for using your personal information is, of course, to offer you our Services as mentioned in our Terms of Service.

Support: we provide a wide range of support services to help you out whenever you’re in need, for instance when you need technical assistance. If it’s needed to offer support, the Support-team can, on your request, access your Content in order to help you out.

Account & billing: creating and upholding your personal account for example to facilitate your address book and to enable you to access your Content across different devices, facilitating payment and perform accounting, auditing & billing activities.

Safety, integrity & security: Pixio.app follows up on abuse reports, NTD/DMCA reports, fraud investigations and could investigate your compliance with our of our Terms of Services and/or API Terms of Use. Furthermore, we detect & block Child Sexual Abuse Imagery (CSAI). Detection of CSAI leads to automated decisions whether such Content is potential CSAI. Cases of potential CSAI will be reported directly to law enforcement agencies. Furthermore, we protect ourselves against fraud and other illegal activities. In all these cases we withhold the right to preserve your Content and share it, together with other identifying information, with law enforcement agencies. Finally, we could use your personal information for internal control to safeguard our and your safety, integrity and security. For instance, in case of any suspicion of violations of our Terms of Services.

Improvement & development: we evaluate the use of our Services to improve our Services, fix bugs, develop new products and services. We do this either by market research (for instance by sending out surveys) or by performing analyses (for example by tracking and bringing together your personal information across our Services or across your mobile devices). We do this in order to understand how our user base as a whole interacts with our Services, but also to review the effect of our advertisements and to improve those Services and advertisements accordingly.

Legal: in so far as necessary, we might use your personal information to defend Pixio.app in legal proceedings in relation to or as a result of your use of our Services, following a court order, abiding by any law, regulation or governmental request, cooperating with law enforcement, cooperating in fraud investigations of third parties, safeguarding national security, defense, public security, and to uphold our Terms of Services.


Why and how are cookies used?

We place cookies with the intention of making Pixio.app even better. We work hard to make our Services safe, beautiful and unobtrusive. Feel free to block cookies, but this may affect how well our Services work.

We place several cookies (or similar technologies, like pixels or web beacons) on your device for the purpose of facilitating your use of the Service and to find out how the Service may be improved. We or our advertising partners also place cookies on our website(s). Being a global service, these partners can vary per country. When our advertising partners place cookies, these cookies can process personal information to measure the effectiveness of the campaign.

Cookies are small text files that are stored on your computer by your browser when you visit a website. Examples of cookie purposes are: your language preferences, logging into an account, remembering login details, serving you personalised advertisements and acceptance of the Terms of Service and Privacy & Cookie Statement. Our website can place these cookies for the following purposes:

Functional cookies are used to provide functionalities when using our Service, such as the possibility to set preferences or to remember your previous settings.

Analytical cookies are used to optimise our Service. For example to optimise the usability of our website by AB-testing a new feature, to make the website more user-friendly and to analyse how you use our Service. We also use analytical cookies to stop bots and malicious behaviour like spam. When we use analytical cookies, this could include third party cookies, as found in the cookie list. These third party analytical cookies process personal information, which is detailed in the cookie list too.

Advertisement cookies are used for commercial, editorial and promotional purposes. With these cookies your internet- and surf behaviour can be followed over various domains and websites. Pixio.app only checks the (one) website you visited prior to your visit to one of our websites. We do not track the website you visit after you leave our website. Advertisement cookies are often also placed by third parties to measure the effectiveness of their advertising campaigns and to follow your internet- and surf behaviour over other domains and websites where they have placed a cookie. Pixio.app does not have access to or control over personal information collected via these cookies or other features that advertisers and third parties may use. Our Privacy & Cookie Statement is therefore not applicable to these third party cookies and we refer you to third parties’ Privacy Statements to read how they handle personal information. You can find a list of the limited amount of third party cookies and a link to their privacy policies here.

Pixel tags or web beacons are a piece of code embedded on the website that collects personal information about users' engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. The pixel also allows us to see from which previous website or channel a user arrived at our website.

We have an extensive cookie list available here, which we will update at least four times a year. Due to the changing nature of our Service, this may result in the cookie list not being fully up to date at times. If you would want to remove certain cookies, or block them from being stored in your browser, it is possible to arrange this through your browser settings for cookies. You can find these settings under the Privacy tab in the Preferences section of most browsers. Here you can specify your cookie preferences or remove cookies. Please note that if you remove or refuse Pixio.app cookies, the Service might not function in optimal form.


How safe is it to use our Serveices?

Pixio.app takes technical and organisational measures to protect your personal information against loss or other forms of unlawful processing.

We make sure that personal information is only accessible by those who need access to do their job and that they are properly authorised. That means we keep logs of who has access to personal information, we limit the amount of people that have access and we make sure that personal information can only be read, copied, modified or removed by properly authorised staff. We monitor internal activity to ensure the safety and accuracy of personal information.

Pixio.app staff is required to conduct themselves in a manner consistent with the company’s guidelines regarding confidentiality, ethics, and appropriate usage of personal information. Staff is required to sign a confidentiality agreement.

During an upload, while it's stored on our servers and during a download, Content is encrypted and only sent over a secure connection (https). The servers we use to store your Content for you are GDPR compliant and secure.

Can minors use our Services

You are only allowed to use our website, apps and/or Services when aged 18 and over. When you’re younger than 18 you may use our website, apps and/or Services only after parental approval or approval of your legal representative. Minors under the age of 13 in the USA are not allowed to use our Services.


Rights of user

If you need more info on your personal information, please let us know. We may ask for proof of identity. If you change your mind and no longer want us to process your personal information, let us know.

You can ask Pixio.app to:

·         access, receive a copy of or correct your personal information;

·         in certain cases, erase your personal information or block or restrict our use of it;

·         in certain cases, send your personal information to other third parties.

You can do this by sending an email to [email protected] Please state clearly in the subject that your request concerns a privacy matter and more specific whether it is a request to access, correction or deletion. Bear in mind that under circumstances Pixio.app requests for additional information to determine your identity.


How to contact Pixio.app?

Our support team is available via [email protected] If you have any questions, please email us in English, to make sure we can help you in the best way. If you have questions about the way Pixio.app processes your personal information or the personal information Pixio.app stores about you, please contact Pixio.app by sending an email with your question. We speak English.